Quality & Customer Satisfaction
Since 1982 Mr. Refrigeration, Inc. has provided Northeast Alabama with all of the heating and cooling needs. Whether it’s been for your home or office, we treat our customers as family and friends, with honesty and respect.
Our mission is to provide our costumers the highest levels of experience, service, and professionalism. We strive for excellence in every aspect of our company.
The Trane Comfort Specialist™. Dealers qualify for this honor on a yearly basis by meeting Trane’s strongest standards for technological expertise and professionalism. Mr. Refrigeration, Inc is honored with the distinctive awards of 2011 Trane Comfort Specialist of the Year and 2012 Bronze Level Dealer Award.
Mr. Harold Bissell, Owner and President, of Air Engineers, LLC., presenting 2012 Bronze Level Dealer Awardto Rachel and Steve Rogers, Owners and President of Mr. Refrigeration, Inc., on March 22, 2013.
What is a Trane Comfort Specialist?
Trane Comfort Specialist means the independent Trane dealer is committed to being the best in installation, service, customer satisfaction and employee training. Not every dealer qualifies as a Trane Comfort Specialist, but rather only those that meet Trane’s stringent standards and who demonstrate a commitment to customer satisfaction and continuing education. These dealers are committed to training to keep up to date with Trane’s latest technology, ensuring that you receive a system that is designed to achieve maximum efficiency, reliability and comfort, as well as a system that delivers the efficiency its ratings promise and that you expect.
What is NATE certification?
Many Trane Comfort Specialist dealers have NATE certified technicians. Organizations that are part of the NATE coalition include the U.S. Environmental Protection Agency and American Society of Heating, Refrigeration and Air-Conditioning Engineers. NATE stands for North American Technician Excellence and is an independent organization that certifies installation or service technicians with a knowledge-based test. A recent survey says that 87% of air conditioning and heating consumers prefer certified technicians. Organizations that are part of the NATE coalition include the U.S. Environmental Protection Agency and American Society of Heating, Refrigeration and Air-Conditioning Engineers.
To become certified installation and/or service technicians, these technicians must pass both core and specialty parts of either an installation or service test with a score of 70 or better. Specialties include heat pump, air conditioning, air distribution, oil heat and gas heat. The NATE test is not easy, and not all technicians pass it the first time. NATE certification verifies that the technicians who pass are the best in the trade when it comes to knowledge and experience installing or servicing your home heating or cooling system. Look for the NATE logo when you need service on your current system or a new comfort system.